Shipping & Returns
What shipping methods do you offer?
UPS is the default shipping service but we can ship via FedEx or USPS. Contact a Wizard Pins rep to change shipping methods.
Is there an additional charge for shipping?
Standard UPS Ground shipping is free and expedited shipping is calculated on a per shipment basis. Weight and priority will determine the cost.
Where does WizardPins ship from?
We ship from our fulfillment center in Massachusetts.
Do you ship to international locations?
Yes, we ship to international locations with UPS and FedEx. The cost will be calculated based on the weight, priority and the country receiving the shipment.
What payment methods do you accept?
We accept all major credit cards and also accept check payments.
What’s the standard production time for a shipment?
Most orders will take 2-3 weeks from proof approval. However, we offer several rush options in the event that you need products sooner.
Returns/Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to the nature of manufacturing a custom product, all sales are final once we begin production and can't be changed.
WizardPins issues refunds on a case by case basis with WizardPins having the final discretion.
Orders delayed by third party shipping providers (FedEx, UPS, USPS, DHL etc) are not eligible for returns if they miss an event date.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. PMS color discrepancies on enamel or embroidered products are not grounds for a refund unless you've ordered a physical sample for approval and we don't reasonably match it during the production run.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wizardpins.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.